The best guest experience software for hotels that value the traveler's journey
The guest experience platform that increases hoteliers' revenue, improves operational efficiency and ensures traveler satisfaction.
Approved by hotels of all sizes that value experience
INTEGRATION
Integration with PMS and Communication Channels
We collaborate side by side with industry pioneers to deliver hassle-free, integrated solutions.
-
We integrate with market-leading PMSs to enrich guest profiles with information collected throughout the entire journey
-
We create valuable insights to increase your guest satisfaction and drive your hotel's growth
-
We integrate with messaging and social media applications to offer an omnichannel journey
-
We offer personalized experiences for each guest
YOUR GUEST IN COMMAND
Make all your services always accessible
Guestdash allows the hotel to create service offers that can be opened by guests directly through the messaging application that they already have installed on their smartphone.
Customize it your way Define, configure and establish the distribution flow of services across different areas of the hotel.
Facilities Guests can request amenities at any time directly through their messaging app like WhatsApp.
Problems Say goodbye to the need to use landlines, download new apps, scan QR Codes or go to reception to report problems. With guestdash, your guest can report any issue directly through your messaging app. The hotel can establish delivery deadlines and the guest receives feedback on the opening of their order and delivery time.
PERSONALIZATION WITH ARTIFICIAL INTELLIGENCE
Custom Chatbot
Offer specific journeys for different customer stages in an easy and intuitive way through a drag and drop interface.
Whether guests are about to check in, those who are already staying at the hotel, or even potential customers, you can personalize each person's experience with simplicity and effectiveness.
Give your guests the choice of interacting with a human attendant or advanced generative Artificial Intelligence by creating personalized ChatGPT templates for your hotel.
Request a demo
See how guestdash can transform your guest's experience and optimize your hotel management.
OPERATIONAL EFFICIENCY AND SUSTAINABILITY
Online Check-in
No more queues at check-in! Offer another check-in channel for your guests through WhatsApp Flows, with facilities such as collecting guest information, offering room upgrades, scanning documents and making payments. Everything directly and conveniently through a WhatsApp conversation, without the need for the guest to click on links or download applications.
guestdash is committed to sustainability, helping hotels significantly reduce paper emissions through our online check-in system.
RELATIONSHIP & UPSELL
Build relationships and delight your guest
We turn every step of the guest journey into an upsell opportunity. Offer your own and partner products or services strategically, sending messages directly to guests' messaging apps. Select the most suitable guest profile for each offer and ensure offers are sent at the most opportune time.
Create dynamic campaigns to offer products or services exactly when guests are most inclined to accept them. Whether it's a special dinner at the hotel restaurant, a room upgrade, or an exclusive experience offered by local partners, GuestDash helps deliver the right offer, at the right time, to the right guest.
Discover the power of upselling with GuestDash and watch your revenue soar while providing unforgettable experiences for your guests.
TOOLS
Tools included to improve service management
Kanban for Service Management
View all open calls in a clear and structured way, facilitating the monitoring and effective management of each case. Adjust, move and update tasks with ease, ensuring nothing gets out of hand and every guest gets the attention they deserve.
Omnichannel Communication Hub
Send and receive messages across multiple communication channels, ensuring you maintain constant contact with your guests from booking to checkout. View all guest journey events in one place, simplifying interaction management and improving user experience.
guestdash Hospitality APP
Provide your employees with an intuitive and practical application that allows them to easily monitor and manage services. Use NFC technology to complete services, ensuring the employee's presence at the specific location by approaching NFC tags.
FEEDBACKS AT THE RIGHT TIME
Create survey forms and receive instant feedback
Use our powerful and intuitive form builder tool to create and send survey forms, ensuring you ask the right questions at the right time to the right guests.
Create guest profiles, or "personas," to categorize visitors based on specific characteristics, such as leisure families or repeat guests. This allows you to target your surveys more effectively, increasing the relevance and accuracy of the feedback collected.
Create your own form with a variety of question types such as multiple choice, rating matrices and star scales, allowing for a detailed and valuable assessment of your guests' experience.
With guestdash, transform simple stays into memorable experiences by strategically collecting and applying valuable insights.
AUTOMATION & INTEGRATION
Smart automations
Enough of yet another system! The time has come to integrate them to offer your guest the perfect experience.
-
Create automations in guestdash that trigger automatic actions on systems already in use at your hotel.
-
Establish specific rules so that automations react instantly.
-
Develop automations based on dates, events, delays or the behavior of your guests.
Journey Hub: The Communication and Guest Experience Center">
THE INTEGRATION OF THE ENTIRE JOURNEY IN A SINGLE PLACE
Journey Hub: The Communication and Guest Experience Center
Comprehensive Journey Monitoring From the personalized invitation to check-in, through the use of services, to responses to forms or NPS surveys.
Direct Interactivity Ease of direct interaction with guests, especially valued by those seeking human contact, with the possibility of creating service requests effectively.
Experience Core It acts as the heart of the guest experience, bringing together all vital information and connecting omnichannel conversations to each guest's on-property journey.
INSIGHTS FOR ASSERTIVE DECISIONS
For every guest a dash
guestdash was created to transform the guest experience, allowing hotels to make strategic choices based on accurate analysis. We provide a data-driven approach to hotel management.
Track your hotel's activities in real time and make strategic choices through our advanced dash. At guestdash, we know that the journey must be flawless not just for the guest.
Let's
Make your hotel guest experience incredible.
Don't just take our words
"Adopting guestdash has completely transformed the way we connect with our guests. Now, every interaction is more personalized and efficient, significantly increasing our customer satisfaction."
Gabriela Santos
GD Hotéis e Resorts
"Guestdash transformed the guest experience at Grupo Pontes Hotéis, providing valuable insights that boost our customer satisfaction. An essential and innovative tool that can connect all the dots for a perfect journey."
Eder Pelachim
Grupo Pontes Hotéis