In an all-inclusive resort, everything happens at once.
A five-star resort on Muro Alto beach, in Porto de Galinhas, part of the Pontes Hotéis & Resorts group. Restaurants, courts, spa and meals, every day, for many people at the same time, coordinated from a single platform.
The richer the experience, the more complex the operation.
Summerville needed to automate communication, like any modern operation, but it needed much more: it needed to manage experiences.
Tables in the restaurants, courts, jacuzzis, vouchers, control of who went into each amenity, a count of who has already had breakfast, restaurant orders. Each one is a small system. Run separately, they turn into chaos.
Communication and operation automated.
An automated journey with its own AI
From booking to check-out, with a customised agent speaking to each guest in the right language and through the best channel.
Housekeeping with NFC
Contactless tags and a mobile app on iOS and Android, built around the reality of the resort.
Satisfaction and Flaggy
Surveys over WhatsApp while the guest is still at the resort, and Flaggy analysing the sentiment of the conversations and alerting the operation in real time.
Experiences scheduled, validated and counted.
Booking without phoning
A table at a restaurant, a court, a jacuzzi, booked through the channels the guest already uses. With every booking, the system sends a personalised voucher.
Attendance validated at the door
When the guest arrives, the voucher closes the loop: it confirms that whoever booked is whoever went in. The booking becomes real access control.
The kitchen stops cooking blind
At other properties in the group, it confirms how many people have already had breakfast, in real time for the kitchen. Less waste, fewer shortages.
All the way to the order
At one of the group’s properties, Guestdash supports orders from the menu, taking the platform’s logic right into the restaurant.
"At Summerville, the whole guest experience, from the booking to the restaurant table, lives inside Guestdash."
These are not tools glued together. It is a platform.
Because it is a group, each property turns on exactly what it needs. And because communication, experiences, amenities and meals live in the same system, they talk to each other. In a resort where everything happens at once, it is that unity that separates an operation under control from an operation putting out fires.
What is working.
Do you run a resort or a group?
We show the whole journey with your own operation as the scenario.