Three ways to talk to the hotel. The same intelligence behind them.
It answers the phone, replies by voice on the website and follows the guest into the room. In all three, it speaks from the hotel’s own knowledge and leaves a transcript and a summary.
All three share the agent and the conversation log. They are contracted separately, because they solve different moments and carry different costs.
Talk to our AI before you decide.
Nothing to install, no appointment needed. Pick a country and try the three voice channels as a guest would.
The agent lives in the corner of the hotel’s website, always available, and each property gives it whatever name and voice it wants. The knowledge base is built for each property: hours, policies, rooms, restaurant, whatever the team wants it to know, and nothing beyond that. Each country has its own agent, in its own language.
- ✓Answers by voice, in the language of whoever asks
- ✓It does not invent: only what is in the hotel’s knowledge base
- ✓Every conversation is logged in Journey Hub
Call and speak as a guest
The same agent answers the hotel phone when the front desk is closed. Call and hear it as it happens at two in the morning.
AI Voice Concierge
Point the camera at the code, as the guest does in the room. It opens the voice app, with nothing to install.
Each one solves a different moment.
They share the agent and the conversation log. You pick what the operation needs.
Voice on the site
Requires Text AIIt is not a second bubble. It is the microphone lighting up in the Text AI bubble already on the site: the visitor speaks instead of typing, and the conversation is transcribed in the same thread as the text.
Voice on the site lights up the microphone in the Text AI bubble. Without Text AI, there is no bubble for the voice to live in.
- Whoever hesitates asks out loud. Parking, pets, breakfast, late arrival, without filling in a form.
- Measured in conversion. It talks to an anonymous visitor, before a booking exists.
- Transcript in the same thread. The voice conversation sits in the history next to the written one.
- One corner of the page. There is one bubble, with text or with text and voice.
Phone answering
The middle-of-the-night call, or the one on a busy line, goes unanswered and the guest gives up or complains later. AI agents answer on the phone system the hotel already has.
- Answers first time, at any hour. Outside front-desk hours and when the line is busy.
- Resolves or routes. What is simple gets resolved, the rest goes to the right department.
- Transcript and summary of every call. Voice starts leaving a trace in the guest’s history.
- Measured in calls answered. And in those that stopped being lost.
- On the phone system you already have. No need to change carrier or PBX.
AI Voice Concierge
The voice concierge for guests already staying. The link reaches the guest through the journey automations, at check-in, at the start of the stay, or whenever the hotel decides, and the QR code in the room opens the same page, for anyone who did not get the message or prefers to start there.
- Two entrances, one page. The automation link is the main entrance; the QR code in the room is the alternative.
- They ask out loud. Towels, a spa slot, a table booked, without waiting for anyone on the phone.
- Nothing to install. It opens in the guest’s browser, either way.
- It creates operations. The spoken request reaches the Service Desk with a department and a deadline.
One base, one layer per channel.
The hotel’s knowledge, hours, services and policies, is configured once and inherited by every channel. Each channel can then add its own layer: the agent that answers before booking needs the cancellation policy and conversion arguments; the in-room concierge needs the spa and room-service hours. What this avoids is the worst case: the same information kept in four places, drifting apart over time, giving different answers depending on the channel.
Missed calls rarely come back.
After hours, on the night shift or on a busy line, the guest gives up or complains later. Voice AI always answers and turns the request into operations.
- It speaks from the hotel’s knowledge. Hours, services and policies, trained by you.
- Automatic transcript and summary. All logged in the guest’s history.
- Routes and opens operations. The call creates the right ticket, with the clock running.
- Fewer missed calls. The front desk stops being the bottleneck.
Four steps, from ring to operations.
Answers
The call is answered first time, at any hour, with no queue.
Understands
It identifies the request in natural language and collects what is missing, such as the room number.
Resolves or routes
It answers what it knows and routes the rest to the right department, on a clock.
Records
It transcribes, summarises and stores everything in the guest’s history.
What hotels ask about Voice AI.
What is the difference between the three?
Can Voice on the site be bought on its own?
How does the guest reach the voice concierge?
Does Voice AI replace the front desk?
Which languages does it answer in?
Do we have to change the phone system?
What happens to the call record?
Hear the assistant speak in your hotel’s voice.
In the demo we call the assistant configured with your property’s knowledge and show the call turning into operations.