A complete history for the next proposal.
Renewing a corporate contract or closing a group that has stayed before should be easier than winning a new client. In practice it is not, because what happened on the last stay is recorded nowhere: the requests, the complaints, what went well.
Three things you should be able to check before proposing.
What went wrong last time
Whether there was a complaint, how many, about what and whether they were resolved. Walking into the meeting without this is negotiating blind.
What the group actually asked for
Rooms, meals, schedules and extras end up scattered across email. On the next proposal you ask it all again.
That account’s satisfaction
The hotel’s overall score says nothing about a specific client’s experience, which is what matters at renewal.
The account with a memory.
One group request, several properties.
When the request is not for a specific property, today someone forwards email between hotels and waits. With a shared reservations hub, the request comes in once and is worked by whoever is available.
Each closed booking mirrors into the right brand’s PMS, with an audit trail.
Bring an account up for renewal.
We show what information you would have today and what you would gain for the next negotiation.