The heart of the guest journey.
Every guest conversation on one screen, with context from the PMS. Each request is born with an owner and a deadline, and the right messages go out on their own at each stage of the stay.
Before, during and after are different problems.
For the guest it is one conversation. For the hotel, three different goals.
Arrive prepared
Pre-check-in with documents, arrival time and dietary restrictions. The guest arrives ready and the team knows what to expect.
Resolve on the spot
Requests, complaints and bookings. The AI resolves what is simple, the team keeps what needs a person.
Close and learn
Satisfaction measured at the right moment, to act before the review goes public.
The journey is configured, not programmed.
Flow Builder is the visual builder where the hotel team designs its journeys: the trigger, the channel, the message and what happens next. No code and no waiting on IT.
- Trigger by stage. Days before arrival, at check-in, when a request is closed, after check-out.
- Channel by message. The same journey can use WhatsApp for pre-check-in and email for the documents.
- Conditions by profile. Different journeys for leisure and business, for first stay and for a returning guest.
- Agent by channel. Each channel has its own AI agent, with the hotel’s personality and knowledge.
The right message, to the right guest, at the right moment.
Four decisions, and all are the hotel’s. We do not bring a ready-made journey to follow.
Written by the hotel
The text, the tone and the linked action are yours. A boutique hotel does not speak like a family resort.
Personas, not lists
Dynamic filters built for each hotel: rate, booking source, travelling with children, previous stays. It avoids sending everyone what only concerns a few.
Journey triggers
Booking, arrival, mid-stay, check-out, birthday. Or relative ones: an hour before, two hours after, when a condition is met.
One per message
Pre-check-in on WhatsApp, documents by email, urgent alert by SMS. Chosen step by step.
From request to satisfaction, without leaving the conversation.
What hotels ask about Journey Hub.
Does it work with the WhatsApp the front desk already uses?
Do we have to change the PMS?
Does flow automation require programming?
How does the alert system work?
The other products.
See a request born with an owner and a deadline.
We show the conversation hub with context from your PMS and a request travelling the whole loop, to measured satisfaction.