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For operations and housekeeping

Every request with an owner, a deadline and proof of execution.

Whoever coordinates floors, maintenance and catering spends the day restoring order to requests arriving from all sides: one in the WhatsApp group, one by phone, one said in passing in the corridor. The work exists; the record does not.

What stalls the operation

Three problems no messaging group solves.

The request with no owner

Housekeeping thinks it is maintenance’s, who think it is the front desk’s. While they argue, the request sits in limbo and the guest waits.

The delay nobody sees

A simple request sits for hours with nothing flagging it. The first to notice is the guest.

The delivery with no proof

"Did they take the towel up?" "I think so." Without confirmation there is doubt, and doubt creates rework.

How the shift changes

The queue is organised for you.

Each person sees their queue
Ordered by priority and deadline, not by arrival order or by who shouts loudest.
Deadline traffic light
Green, amber and red by service type, with automatic escalation as the limit nears.
NFC confirmation
The staff member taps the phone on the room tag and the request closes with a record of who, where and when.
Linen control by item
A quick checklist with quantities, ending counting from memory.
You know what you will find
Pre-check-in warns in advance: a pet room, a cot, accessibility, dining allergies.
Your score, not the hotel’s
Each department sees its own CSAT, which makes the quality conversation concrete.

The front desk stops being the bottleneck.

Today almost every request goes through the desk, even those that have nothing to do with the front desk. When the guest asks through the channel they already use, the request lands directly on the right team.

The front desk goes back to what it should do: welcome.

Bring the request that gets lost most.

In the demo we follow a real request from your operation, from the moment it comes in to the satisfaction survey.

Book a demo