The cockpit for the central reservations department.
A group rarely runs a single brand. It combines its own flags with management and franchise contracts, and each one brings its own PMS, its own channels and its own procedures. The Cluster consolidates that operation into one cockpit, without replacing anything.
The agent stops being the human middleware between systems.
Without a cockpit, the department ends up scattered across mailboxes, spreadsheets and parallel systems. Every enquiry forces someone to hop between windows, checking the rate in one place and availability in another, and copying data by hand into the right brand’s PMS.
The Cluster brings it all together: a unified inbox with email, voice, webchat and OTAs, a guided process that validates rate, availability and payment against each brand’s rules, automatic mirroring into the respective PMS, and native BI with seven perspectives.
Four parts that solve the department’s day.
Unified inbox
Email, voice, webchat and OTA enquiries in a single queue, with owner and status visible.
Guided process
It validates rate, availability and payment against the relevant brand’s rules, step by step.
Mirroring into the PMS
The booking enters the brand’s PMS automatically when the contract requires it, with no retyping.
Native BI
Seven perspectives on volume, source, conversion and productivity, with no exporting to spreadsheets.
What groups ask about the Cluster.
Does the Cluster replace each brand’s PMS?
Does it work with brands on different PMSs?
Are actions auditable?
Bring a real case from your department.
In the demo we walk an enquiry from start to finish, with the rules of two of your brands, and show the mirroring into the PMS.